Add-on troubleshooting

Broken add-on installation

Auto updater can occasionally fail and you can end up with a broken add-on installation. Follow these steps:

  1. Disable the add-on in preferences.
  2. Try to hit the 'Remove button'. If this step fails, restart your computer and try to remove the add-on again. If this also doesn't work, check in add-on preferences - 'File:' parameter. Go to the folder and delete the whole blenderkit folder.
  3. Then please try a clean install downloaded from the download page
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Connection issues?

First check if you have a firewall active, and try the connection with firewall switched off. If it's the firewall, try to whitelist Blender and/or Python.exe

If it wasn't the firewall, you can try proxy settings:

  • First try setting NONE option for Proxy settings in BlenderKit add-on. This might help especially if you have VPN/Proxy on your system.
  • If you are using VPN/Proxy and the above option didn't help, try setting CUSTOM and fill in your VPN/Proxy settings.
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Login issues

Sometimes firewall, network settings, or other issues can prevent smooth login.

A way to solve it is to copy the API key from your profile:
And paste it into the 'API Key' field in Blender add-on preferences.
If BlenderKit still doesn't work, you should somehow add an exception to your firewall, or ask your company computer administrator if you are connecting from your work.

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If you have another problem, please report the error to us. We try to resolve all bugs as quickly as we can.